Shipping Policy
Shipping Locations
We offer shipping to both local (Australia) and international destinations.
Processing Time
Orders are typically processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with tracking information. Tracking information will come from Auspost to the email supplied to us.
Shipping Methods
For all orders, we use standard Australia Post shipping and express options.
Shipping Costs
Shipping costs for local delivery are a flat rate
Local (Australia) regular: $10
Local express: $12.50
International: $25
Delivery Times
Local (Australia): Delivery times range from 2-7 business days based on your location and the shipping method chosen.
International: Delivery times vary by country, generally ranging from 7-21 business days. Customs processing may cause delays.
Customs and Duties
International customers are responsible for any customs fees or duties that may apply upon arrival in their country.
Lost or Damaged Items
If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue.
Contact Us
For any questions or concerns regarding shipping, please reach out to our customer service team at scrubsyau@outlook.com. We are here to assist you.
By placing an order with us, you agree to our shipping policy.
Returns policy
Don’t love what you ordered? We can accept online returns within 14 days of item delivery for a full refund. Items returned after the 14-day return period are not eligible for a refund or exchange. Items must be returned in undamaged, unworn and clean condition.
To make a return, please email scrubsyau@outlook.com with your order number. We’ll help you process your return and provide a free shipping label for your purchased item. Simply repackage your item (re-use your package if it is still intact), and drop it off at the post office. Once we receive your return, please allow 2 business days for processing. If your return is accepted, please allow 3-5 business days for a refund to appear on your original method of payment.